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jammies · 05-31-2008, 01:40 AM

I work for Bell, and although I don't work in billing or collections (I'm in IT), I can guarantee you that your problem is because there is undoubtedly no procedure for what you are asking them to do, and since the whole place is a Kafkaesque bureaucracy that makes the federal gov't look like a lean, stripped-down operation, this means your request only gets addressed if it happens to fall upon someone who hasn't been there long enough to have their initiative completely crushed.

Since my apathy towards my job has now become all consuming, I will relate a story of my own: a couple months ago I wanted to get 10 Blackberry server licences for a client; I sent off to Bell Mobility and asked for a quote. Three weeks and a few reminders later, I finally got one. I then ordered them, and yet again, three weeks and a few reminders later I finally received them. However, upon attempting to install them, I found out they were the WRONG type of licences, despite specifically asking for the same type of licences I had bought before, and referencing that original order number.

Then I waited a week for a reply to my "WTF and why are these the wrong licences" email, and reminder, and the reply told me "We can't return the licences, we'll have to sell them to someone else and HERE IS A LINK SO YOU CAN ORDER THE RIGHT LICENCES DIRECTLY FROM BLACKBERRY, WHICH WILL BE FASTER." Or, in other words, "Please do my job for me as I don't know how to do it." Unbelievable.

Hopefully my boss is reading this, as I could use the severance pay.

05-31-2008, 01:40 AM	#2
jammies Basement Chicken Choker Join Date: Jan 2007 Location: In a land without pants, or war, or want. But mostly we care about the pants. Exp:	I work for Bell, and although I don't work in billing or collections (I'm in IT), I can guarantee you that your problem is because there is undoubtedly no procedure for what you are asking them to do, and since the whole place is a Kafkaesque bureaucracy that makes the federal gov't look like a lean, stripped-down operation, this means your request only gets addressed if it happens to fall upon someone who hasn't been there long enough to have their initiative completely crushed. Since my apathy towards my job has now become all consuming, I will relate a story of my own: a couple months ago I wanted to get 10 Blackberry server licences for a client; I sent off to Bell Mobility and asked for a quote. Three weeks and a few reminders later, I finally got one. I then ordered them, and yet again, three weeks and a few reminders later I finally received them. However, upon attempting to install them, I found out they were the WRONG type of licences, despite specifically asking for the same type of licences I had bought before, and referencing that original order number. Then I waited a week for a reply to my "WTF and why are these the wrong licences" email, and reminder, and the reply told me "We can't return the licences, we'll have to sell them to someone else and HERE IS A LINK SO YOU CAN ORDER THE RIGHT LICENCES DIRECTLY FROM BLACKBERRY, WHICH WILL BE FASTER." Or, in other words, "Please do my job for me as I don't know how to do it." Unbelievable. Hopefully my boss is reading this, as I could use the severance pay. __________________ Better educated sadness than oblivious joy.