In general, I think, movies for game intros are pre-generated which means the game is pretty much showing you a video, which is something that any computer is able to accomplish. The fact that it is crashing when you get to the character generation says to me that it might be worth investigating the video card in this case, since it seems to be failing when it has to actually do stuff like generate the character models.
By all means, try to see if there is something for your audio and check up on the motherboard drivers (as a long shot like Llama says).
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