I know you said you're leaving Telus, but that's who I personally prefer. I've heard horror stories about most cell phone providers, it just seems to depend on the person. I think what location you go through and who you talk to can make a big difference. There was a couple girls at the Sunridge location that were awesome and I've never had any issues when calling Telus themselves for customer service. They always seemed to go out of their way to make me happy.
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