Quote:
Originally Posted by MoneyGuy
First, understand that I do travel a lot and I've had lots of little shafus, and have never caused a fuss about anything.
A few weeks we were crusing in the Caribbean and for the first time we got a stateroom with a balcony. We got two, one for the missus and me and one for our children. They were adjoining and we had balconies side by side where we could pass from to the next without having to go into the hallway. We were so looking forward to the ocean views and having the door open for the ocean breeze.
Anyway, there was an electrical problem in the wall of the room the wife and I were in. There was a constant, very annoying buzzing coming from the wall most of the time that our balcony door was open. Our cabin steward tried his best to get it fixed, but the long and short is the balcony door that we paid a few hundred dollars for was useless to us most of the time. I've written a letter to Princess and emailed them, asking only for a free upgrade next time we cruise to a balcony so we can get the benefit of the balcony that we didn't this time. I'm not asking for money or anything else. Haven't heard a word from they yet and I've threatened to complain on cruisecritic.com if I don't at least hear something back from them, but so far nothing.
My complaint may seem minor to some, but trust me if you had to put up with this very annoying buzzing for 10 days you'd see my point.
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Thats a reasonable complaint and I can imagine how annoying that would be, we had a AC unit in my last mexico trip that would rattle every 10-20 mins for a few mins, it would drive you crazy when you tried to goto sleep.
I think for Cruises we expect more quality and definitely have more reasons to complain when we don't get it. My biggest thing was always with Mexico and 3rd world countries where people complained about things like they were staying at a 5 star resort up in North America.
If you have a travel agent for that booking, get them to contact the rep for your cruiseline, that can speed things up a lot with complaint resolution; agents can be great help for that.