yeah its crazy , i used to sell at a timeshare resort and have recently got promoted to concierge ........ i actually here some pretty funny complaining..... i just smile and try to make it right... If they are owners of our company i def help them , if they are exchangers from a different company i help them , If they are people that continuously complain and then keep exchanging into our resort.... I go ahead and tell them , obviously we cant satisfy you so if you continue to feel this way please choose to exchange into another resort!
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