The issue here (I think) isn't the fact that she complained, it's that she released the compensation information to the public. If the company let's this happen, others are due to take advantage of this information. It essentially comes down to this... if the couple were so unhappy about the cruise line after repeated problems and attempts to make them happy... then why did they keep using the cruise line? This is the whole thought behind customers that repeatedly complain and stay with a business. It comes to a point where they have to make the customers decision for them and force them to give their business to a "better" company.
I do find something funny... some people are saying RC had no right to ask her to remove the comments, yada yada yada. They asked once, she said freedom of speech, they left it. However, now that they exercised their right to deny service to someone, they are now the bad ones here.
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