Quote:
Originally Posted by Dion
The Morans have to be one of the dumbest people on earth. When a cruise line offers you compensation and other perks - you take it! You sure as hell don't go on complaining as if you've been hard done by.
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Well, the problem is they only got offered these perks because they complained in the first place. I hated that about retail/service. The best customers are the ones that are nice. But to appease the s you give them discounts, free gifts, etc.
Good on Royal Caribbean for finally realizing this and breaking the cycle.