Webster, a psychological consultant, said he's worked with police for more than 30 years and "I'm embarrassed to be associated with organizations that Taser sick old men in hospital beds and confused immigrants who are arriving in the country."
Outside the hearing room, Webster criticized the manufacturer for applying the notion of "excited delirium" and passing it on to police services "as if it's an actual existing disorder."
The police in that situation, he said, were not trained and should have had some crisis intervention skills.
Dziekanski couldn't understand English but Webster said police with proper training have non-verbal techniques they can use to calm people down.
"You can't expect a person who is hyper-aroused with cognitive process disrupted . . . you can't expect them to contend with commands," he told the inquiry.
Commission counsel Patrick McGowan asked Webster to elaborate on how he was "critical of police forces taking their information directly from the manufacturer."
"I would like us as a country to take a look at conducted energy weapons, their safety, where and when applied," said Webster, who lives on Vancouver Island.
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