Most vendors these days don't provide discs anymore. They just give you a sticker that says you really should run the backup CD program in Vista to create your own restore CD.
Yeah... cuz Grandma is really going to try doing that.
Pester the crap out of your manufacturer till they finally do their job and give you the CD for the software you bought from them. If you are stern enough with Dell, I know you can get them to send you an actual copy of XP/Vista rather then the restore disc.
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