Quote:
Originally Posted by MaDMaN_26
This sounds to me like a Stupid people/parents problem and nothing to do with EMS or VOIP. Sadly it will probably result in legislation restricting VOIP in someway to protect people from their own idiocy.
|
According to Comwave's
FAQ, 911 is handled by a third party who then dispatches the authorities.
In other words, 911 calls you make on their network aren't sent directly to your municipalities call centre, if I'm interpreting it correctly. So you don't talk directly to your city's 911 service.
Which is a danger of some VoIP services; even if they provide 911 services, it might work the way you think.
So I don't think it's solely a case of "Stupid people" since they might not have known exactly how the 911 service with their provider worked. They might have saw 911 support and thought it worked like normal 911 (and some VoIP providers do work that way, I think), but honestly, after reading that FAQ entry, one might make assumptions that everything should work as advertised.
Like the article said, the third party did *not* route the call to the municipality's call centre or have EMS dispatched, for whatever reason and their FAQ clearly states that that is the protocol that should be followed in that situation.