http://www.canada.com/calgaryherald/...593f16&k=16722
A Calgary family is wondering if a delay in reaching dispatchers after they called 911 using an Internet phone service may have played a role in the death of their 18-month-old boy.
...
The EMS investigation centres on why the voice over Internet Protocol company's call centre did not appear to transfer the emergency phone call to Calgary's 911 dispatch.
Information is still pretty sketchy at this point. Sounds like the family tried to call 911 but was disconnected or something from their VOIP call centre. Calgary EMS says they didn't get the call right away until a neighbour phoned again. The 18 month old boy, who had fought health problems all his life, passed away after finally being rushed to the Alberta Children's Hospital.