Quote:
Originally Posted by RougeUnderoos
The Genius Bar? This is what they call customer service?
Damn, that's pretty funny. This is why so many people love Mac -- it's the unpretentious, whimsical touches like "Genius Bar" and "Smugness Corner".
|
Say what you want about the name, but the prospect of having a live direct company trained CSR at your disposal to answer questions and give advice is miles ahead of most other electronic companies out there.
From the Apple site...
The place to go for advice, insight, and hands-on technical support.
Wondering how to use a new program, import your music into iTunes, or go wireless? What if your Mac or iPod needs to be repaired? Look no further than the Apple Retail Store Genius Bar, where you can talk face-to-face with a highly trained Mac Genius. Our Geniuses will answer all your technical questions, troubleshoot problems, and explain it all in language that’s easy to understand.
It's similar to a place like Black's Photography that will show you how to use your camera when you buy one. It's an excellent selling point for people less knowledgeable about computers.
The store would be a great benefit to anyone with an Apple product in this city.