Come on Sly... "crooked"?
I don't give any of the players brains enough to be crooked.
Stupid, Misguided, Foolish... those I can understand.
Telecoms have the MOST complex systems/promotions/compensations that are known to man as far as I know. No other industry has products that have as many price points based on criteria like the combinations of term, rate plan, location, and other factors like this one does.
Due to the complexity of the industry, and potential promises at time of sale, I condone wholeheartedly that anything you agree to should be in writing. Period.
CYA.
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