Quote:
Originally Posted by BlackArcher101
Ya, they should be able to look into it for you. When I was doing cable internet tech support, I would routinely do stuff like this, get the customer to do trace routes, pings and put them in a ticket that would be forwarded to a higher level network team. Perhaps Platinum isn't large enough to be given the privilege to talk directly to other network centers outside of their company.
What does your trace route say? Can you post it?
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I'll post it later on. I have to go for a bit.