thanks for the input, folks.
I am thinking that JiriHrdina's idea might be the most viable solution.
have a sit down with her, give her the chance to make the appropriate changes, if they changes dont come into affect, fire the first volley of a warning.
repeat if necessary, then move on to dismissal process if need be.
having said that, I might then have to get some legal advice.
thanks again for all your input.
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