Yeah they stink with calling people for pre-orders. Unless you've payed off the whole game, they're pretty much not going to bother calling you. I've had two games in the last couple years that I put $5 down just to be sure, then got them earlier at a different place. The original EB I pre-ordered from never called for EITHER.
To answer your question, you just need photo ID to pick up a pre-order.
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