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Montana Moe · 02-17-2008, 05:48 PM

I called Sears to repair my refrigerator, they said they could be out to my house in 2 weeks! Yeah, that would be convenient... So I went with a local repair company, $35 appearance fee, He removes the housing off of the flapper that opens to send cold air in from the freezer to the fridge. He tells me it is stuck open/dead motor, and we need a part that he has to order, he would be back when the part came in, O.K. fine.

I open the freezer a couple days later, and I see through the flapper that the fridge light is still on. I adjust the door so the sensor catches when the door closes, problem solved. I call to inform them that I had fixed it, and I would still pay for the part since they ordered it for me.

They bill me, and there was an additional labor charge for him removing the housing from the flapper! $50.00! I tell them to get bent. Basically, he opened the refrigerator to take a look and charges me labor? So, I'm delaying their payment out of principle. And I thought my plumber was a thief.

So, after my rant, I guess all that I can say is that it seems to be commonplace among the industry, I will know from now on to get clarification as to what exactly is considered labor before anyone even approaches an appliance.

02-17-2008, 05:48 PM	#7
Montana Moe First Line Centre Join Date: Sep 2007 Location: Portland, OR Exp:	I called Sears to repair my refrigerator, they said they could be out to my house in 2 weeks! Yeah, that would be convenient... So I went with a local repair company, $35 appearance fee, He removes the housing off of the flapper that opens to send cold air in from the freezer to the fridge. He tells me it is stuck open/dead motor, and we need a part that he has to order, he would be back when the part came in, O.K. fine. I open the freezer a couple days later, and I see through the flapper that the fridge light is still on. I adjust the door so the sensor catches when the door closes, problem solved. I call to inform them that I had fixed it, and I would still pay for the part since they ordered it for me. They bill me, and there was an additional labor charge for him removing the housing from the flapper! $50.00! I tell them to get bent. Basically, he opened the refrigerator to take a look and charges me labor? So, I'm delaying their payment out of principle. And I thought my plumber was a thief. So, after my rant, I guess all that I can say is that it seems to be commonplace among the industry, I will know from now on to get clarification as to what exactly is considered labor before anyone even approaches an appliance.