Quote:
Originally Posted by Ro
And she says herself she chose that number (54m) and filed it without a lawyer strictly so the case could get some national attention. It's not like she actually thinks she should get millions. It's about voicing her displeasure with a gobble gobble corporation that actually has the balls to send out a "customer service letter" like the one cited in the article.
So, yeah, good for her.
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I've been debating this one with a friend on MSN, and I have to say that I'm of an opposite opinion, for the most part.
People choose gobble gobble corporation over the small corner store because it is (1) more convienent, and (2) often much cheaper. Part of the reason for this is that they cut back on things like customer service. This is something we accept when we choose to shop at such places. For all the gnashing of teeth in the comments section of that article, almost every person who shopped at Best Buy before reading that story will continue to shop there after. The righteous indignation is almost hypocritical in my view.
That doesn't excuse Best Buy, who should have been up front about what happened, and should have offered to replace the laptop as soon as they realized it was lost, but beyond that, I don't really see them as having any greater obligation. It took them a while to get to that point, for which they should be smacked down, but again this is what happens when you choose to sacrifice customer service for saving a few dollars when you shop there.
Best Buy isn't going to change, and neither are the shopping habits of anyone. Even if this lady never goes to another Best Buy, she's just going to walk into a Target or Circuit City and repeat the process all over again.
As far as her not having backups, we are well into the computer age, and this isn't some 80 year old grandma who has a computer only so she can play bridge online with her granddaughter. I've long since lost sympathy for people who don't take the time to learn a basic understanding of how a computer operates, or can't be bothered to back up their data. Burning a CD is freaking easy, and can be done straight from Windows XP. People that put their entire lives on their computers and take no steps to protect that information are pretty much begging to lose everything.