[arsenal]

i have to be in the good for her camp.
Regardless of what she should have done to back up all her information, she entrusted BB to be competent enough in order to fix her computer, and return it to her.
Even if she backed up all her photos and music, her personal information is still on the computer, unless she does a complete erase of the hard disk. And seriously, who is going to do that? The reason that places like BB exist, is so that the general public do not have to deal with these issues.

That BB lost her computer, with her personal information and their pitiful attempt at compensation, the run around that BB gave her, that she has not received notification that BB has lost her computer to date, in my mind is enough to warrant the lawsuit.

So good for her.