Quote:
Originally Posted by fotze
But those ho suffer worse are the executives ho implementpolicies that start the viscious circle in motion. Haven't had telus for along time, but I imagine they are not as bad as Bell, when they overbill month after month after month all while not correcting the problem after promising they will, it means someone has made a conscious decision to put their employees in the firing line, make no mistake they know way beforehand what their own employees are about to be bombarded with.
The thing that makes me try to be nice to the employee, is when I think that me as a customer has very little tying me to the company and they are willing to screw me, imagine how they are fataing their employees who many of them absolutely need the job. The probem is the customer service people are in essence the human shield for those doing the screwing.
Also, there are an infinite number of cheap people (customers) out there who will lie, cheat and steal for $0.30 of their next bill so it clearly is not one-sided.
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I'm not saying that you can't or shouldn't take your business elsewhere should you feel that a company has done you wrong, but you can be polite to the nice lady on the other end of the phone while you explain it to her. She will type that info into the computer on your account. If enough of those messages are sent, policies change.
Whether those policies are implemented at the executive level, or the customer service level, it makes no difference. Someone has to break the chain for the circle to end.
Messages that are politely delivered and backed up by your wallet will speak much more loudly than those messages that are never received because the nice lady disconnected.