Telus blows for wireline, but I've never had a serious problem with my cell or cell bill - and they sent me a free Bluetooth earpiece last year, and I don't know about you, but I loooovvvvvveee free stuff!
Sometimes you just get unlucky with your provider. They are all huge, soulless corporations, so crank on 'em for every penny you can save and every mistake they make. I've found being pleasant usually works - those call centre complaint people are so happy to hear from someone that isn't bitchin' and swearin' at extreme volume, that they bend over backwards for you, if only to keep you on the line just a little bit longer.
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Better educated sadness than oblivious joy.
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