One of the maor issues with the whole notion of 'customer service' is that it imbues in people the idea that they are somehow entitled to everything they want, exactly the way they want, and that if they don't get what they want they can treat another human being like crap.
I have exactly no problems with telling rude or angry customers that they need to leave my buisness and they can't come back. If they have a legitimate concern, if we have screwed up or inconvenienced them I'll bend over backwards for them IF they treat me with just a smidgen of respect. An awareness that mistakes happen and that we're all people is all that is needed. Come at me screaming and foaming at the mouth and expect to get absolutely no effort in resolving your issue.
And I work with live-events. Ever seen the look on someone's face after you tell them "No, you're not getting into this show tonight," and then tear up their tickets?
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