The Tim Horton's I frequent has some of the best staff of any I've been to, and without question some of the worst. I absolutely REFUSE to tip there, as I know the tips are pooled amongst staff. However at Christmas I gave all the best employees (4 of them) a Christmas card with a $10 gift certificate to the NSLC, and a thank you note for always remember my order and making it properly (coffee, black).
Bitch all you want about the bad employees, but remember to thank the good ones.
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"Calgary Flames is the best team in all the land" - My Brainwashed Son
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