Also file a complaint with the Better Business Bureau. FS will be asked to respond to the complaint and if they do not resolve the dispute satisfactorily, they will get a black mark against them.
At the very least you should get some satisfaction out of this and it could get their attention.
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"Next time you come to Edmonton in June, July, or August, check out the colour of the grass in Calgary before you leave. It's brown and yellow....i.e lack of precipitation," - Sundeep, Feb. 6, 2005
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