It can be a lot of work. My family as an East Indian restaurant here in Edmonton. We own the building as well. If you have good staff, the place can run like a well oiled machine. My brother works about 7 hours total during the day, but with any business, there are always hiccups.
Customer service is #1, but it all comes down to your food. If you have good food, people will come. Our restaurant holds up top 200 people, so it was quite a bit to start up (Building, renovations inside, etc). It's a risky business, but it can be done. We've been open just over 1 year thus far.
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