Quote:
Originally Posted by FireFly
Well, I know how Telus works, and generally when we see unbilled usage that high, we call. However, that requires us to actually see that particular user out of the 4 million customers we have... It's not a perfect system, but at least we try.
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Couldn't you work into the system to flag and notify someone when someone gets a huge charge on their bill?
That would only work during the billing run though.. is there a way to track people's data usage kind of how shaw does?