I don't know the whole situation. One would think that it would be easy enough for somebody with the border agency to get a polish english dictionary or make some attempt to bridge the communication gap. The passenger himself should have had a polish english dictionary. Personally I wouldn't fly to Poland without one.
On the other hand. Customs agents are probably the laziest work force in the country. Its obvious that some of them even get a kick out of tormenting people. Because they have the power.
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