Customer service is in the crapper, but customer expectations also seem to have gone off the chart. "Respect my money - beyach!" seems to be the mantra of a lot of people, and by that I mean some unrealistic demands and expectations.
Totally depends on the salesdroid you get. I had a great experience at Trail, including a warranty claim. (Although I'm not convinced I got that great a deal for how much I spent, which was a lot). House masters home inspection or many general contractors? Distinctly Soviet.
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