Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - why are major purchases such a pain in the ass?

habernac · 11-23-2007, 03:56 PM

Our dishwasher is on it's last legs, so last week, we decide to go shopping for a new one. We saw that Trail had a sale on or whatever so we headed over to see what they had to offer.

We end up finding a couple different ones we liked, talked to the salesperson and made the purchase. I let them know we'd pick it up and I would have help installing it. He assured me it would be ready Tuesday. I said great, my Dad is leaving Saturday so I need it before then (he's going to help me install it).

Anyways....Tuesday rolls around, no one calls. I figure no big deal, I'll call them Wednesday morning. So I call them up and ask if my dishawasher is in. "Oh, we're sorry, it's on back order." Uh, pardon me? How can something go from "we have it in stock at the other location, we'll get it sent here for you" to "sorry, it's on back order."?

So I ask them if they have any of the comparable model in stock. I get put on hold and a manager comes on the line. She assures me that she can get the other one there for Thursday. No problem, I say.

So, I call back on Thursday. I ask them if they have a dishwasher for me. I get the same "oh, that's on back order" comment. I ask for the manager I talked to the day before. She's not in of course, but can another manager call me back? Sure, I say and give her my number. The end of my work day comes and no phone call.

Friday morning, I call in and ask for the manager directly. She's with a customer, would I care to leave a message so she can call back. Sure. I let her know I'm not too impressed that I am still waiting for my dishwasher and ask if she can call me back right away.

2:15pm rolls around and I've run out of patience. I call and ask the person who answers who I talk to to get my money back. "Hold please". I get the manager I had left a message with. "Oh, I was just about to call you...." Forget it, I say. I'm tired of waiting and you can just issue my refund.

The fact that they couldn't even bother to call back yesterday pretty much cemented it for me. And to have me waiting for another 5 or 6 hours again today was unacceptable.

11-23-2007, 03:56 PM	#1
habernac Franchise Player Join Date: Oct 2001 Location: sector 7G Exp:	why are major purchases such a pain in the ass? Our dishwasher is on it's last legs, so last week, we decide to go shopping for a new one. We saw that Trail had a sale on or whatever so we headed over to see what they had to offer. We end up finding a couple different ones we liked, talked to the salesperson and made the purchase. I let them know we'd pick it up and I would have help installing it. He assured me it would be ready Tuesday. I said great, my Dad is leaving Saturday so I need it before then (he's going to help me install it). Anyways....Tuesday rolls around, no one calls. I figure no big deal, I'll call them Wednesday morning. So I call them up and ask if my dishawasher is in. "Oh, we're sorry, it's on back order." Uh, pardon me? How can something go from "we have it in stock at the other location, we'll get it sent here for you" to "sorry, it's on back order."? So I ask them if they have any of the comparable model in stock. I get put on hold and a manager comes on the line. She assures me that she can get the other one there for Thursday. No problem, I say. So, I call back on Thursday. I ask them if they have a dishwasher for me. I get the same "oh, that's on back order" comment. I ask for the manager I talked to the day before. She's not in of course, but can another manager call me back? Sure, I say and give her my number. The end of my work day comes and no phone call. Friday morning, I call in and ask for the manager directly. She's with a customer, would I care to leave a message so she can call back. Sure. I let her know I'm not too impressed that I am still waiting for my dishwasher and ask if she can call me back right away. 2:15pm rolls around and I've run out of patience. I call and ask the person who answers who I talk to to get my money back. "Hold please". I get the manager I had left a message with. "Oh, I was just about to call you...." Forget it, I say. I'm tired of waiting and you can just issue my refund. The fact that they couldn't even bother to call back yesterday pretty much cemented it for me. And to have me waiting for another 5 or 6 hours again today was unacceptable.