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Originally Posted by Dion
It's blatant ignorance that causes people to be hostile with employees. It's wrong and people who do that should be ashamed of themselves.
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Sadly, people who are hostile don't seem to feel any remorse for what they're doing.
Quote:
Originally Posted by Dion
Canadian businesses also need to do a better job of educationing the consumer as to why their prices are that much higher. They need to shoulder some of the blame for employee abuse also.
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I wholly agree. People need to be better educated as to why things happen instead of taking out their frustrations on the most available people around. Many times, situations can be completely diffused by just explaining to the consumer what is actually going on. Although there are the random jerks that make life a living hell.
Quote:
Originally Posted by Dion
As for calling or emailing the head office - been there done that with little satisfaction. The bottom line is what gets businesses to take notice. Fortunately some are and are adjusting their prices downward.
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I throw out complaining to head office because it directs the negative energy to an entity more able to make changes. I'm sure that they know consumers are unhappy, but in this way, there's more pressure so the companies will maybe adjust sooner rather than later.