Yeah, the city run utilities (and they are city run, seeing as the board of directors is partly made up of aldermen) is an absolute clusterfudge. The industry is so hard to understand it's ridiculously easily to manipulate it, and hide things in peoples bills using terminology no one understands. For example: who here knows what an MCAF (municipal consent and access fee) is (Otherwise known as an "access fee" or "right of way" charge)? If I told you the city is still charging it out based on rates from 2000 (when electricity routinely spiked to levels up to 20x what it is today) would anyone be mad?
I particularily like it when I have to phone Enmax, and end up explaining things to their customer service reps. It's kinda funny when the phone operators run out of things to read off their cheat sheets.....
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