In the "info too late" category............
Whenever I have to deal with anybody in the service industry, be it police or the cable guy, if they aren't doing the job I expect them to then I ask for their name. Police have it written on their chest on a name badge. The best way for her to have dealt with it at the time was to take down his name, and mention that she is taking down his name because she plans on following up in the morning.
In that case, the cop either would have done a little more; or your g/f would have a chance at making a complaint.
One more thing to keep in mind- as I said earlier she didn't come out and tell you about this right away. Even if she had; one of the most important things for us guys to keep in mind when a woman tells us about a problem- many times they are not looking a solution. They are meerly looking to vent.
Just saying to make sure all this effort you are putting into this is something she wants.
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