http://abcnews.go.com/TheLaw/Story?id=3772215&page=1
I've witnessed this happen before, at a casino in Calgary. I was
involved in a charity thing, and was there as a cashier.
A lady was playing the slot machines, and the lights went crazy.
Bunch of people got excited, just out of my view. She had hit
the jackpot.
Then it turned into a big mess. Yelling, screaming, and such.
According to the waitress who I was talking with, machine showed
that the lady had won. Management came out and told her that
she had not won.
It seems that the slot machines "talk" with some computer. Unless
this computer shows a win, you don't actually win. In this case, the
computer did not show the win. So the lady got angry, very angry.
She demanded her money, and they wanted her to go to a room
elsewhere to talk. She didn't want to leave the machine, as it's
the only thing showing her win.
I explained to the waitress, that as a computer guy, I can tell you
that many things can go wrong. Network, computer, software, and
so on. It's not the lady's issue about those problems. She should
get the money. Waitress wasn't sure about the lady getting her
money until I explained all the things that could go wrong. After
that she agreed, slot machine says she won, she wins. The casino
needs to have better standards then.
I don't know the amount in dispute, but do recall the jackpot ticker
was at $17,000 at the beginning of my shift.
ers