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Old 10-11-2007, 09:00 AM   #5
SeeGeeWhy
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I have a question for Shaw employees "in the know" as well.

Why do I have to be in the process of cancelling my services before I get put through to someone that can actually help me resolve problems that I am having? It is very frustrating that the front lines of customer service can do so little (don't know, won't, can't... I don't know why, but it is true).
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