Quote:
Originally Posted by Madman
I'll bite my tongue as much as I can then.
My wife and I have built 4 new houses in the last 6 years and are building another right now. The first 4 have all dealt with Trail and we have never had a good experience with them. Between the salespeople, the prices, the delivery and service, each purchase has always been a complete let down.
Our last home builder, (and current one again), actually got fed up with Trail's crap and dropped them in favour of Coast. It will be a major relief to deal with another retailer and someone who cares a little bit more about their clients.
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You'll find bad apples everywhere. The whole industry right now is a bit of a mess. I'd be surprised if you found Greener Grass at Coast, but good luck nonetheless. I have heard so many horror stories about other companies, far worse things than what happens at Trail.
There is a reason they have been in business since 1974, and are continuing to expand. People do come back to us.
Sorry if you had bad luck, its too bad. It seems sometimes when we screw something up with someone, they will have bad luck again on the next purchase. PM me if you have any specific questions or anything like that.