I was working a cashier register a long-time back, and the woman's ticket came to $4.37. Normally that transaction would be 4.36, but for some reason it came up as $4.37. Anyways, for the sake of balancing at the end of the day, I asked for $4.37 and she gave without question.
About 5 minutes later, she comes storming back and says - "YOU CHARGED ME AN EXTRA PENNY! I want that penny back NOW."
"Why?"
"Because I know how much that item REALLY costs, and you overcharged me. This is a government institution, right?"
"Yes ma'am, it is."
"Well after all the taxes I pay to those theives, I don't want to pay another cent! This isn't about being a picky customer, this is about the principle of not giving the government what's rightfully not theirs. Now give me back my penny or I will demand to see the manager!"
"Sure thing."
So I picked up a penny off the floor I found under my kiosk, including all the crap that was on it (dust, sticky stuff). She glared at me, swiped the penny from my hand, and told me that I was the rudest customer service rep she's ever met, and that I was going to be in trouble (an idle threat as usual).
Then there was the time where I was checking my staff email I have to check in the mornings at the kiosk, and a lady comes up behind me...
"What are you doing?? You're not supposed to be checking email while on the job! That's not part of your job description! If I was your boss, I'd fire you right now! It's employees like you that waste company time and money!"
"Ma'am, I am required to read the email every morning as per my job requirements."
"Well I was reading a bit behind your shoulder, and that's not company email!"
(It was actually a joke attached to a memo from a co-worker).
"Ma'am, I'm terribly sorry if this offended you in any way. How can I make your visit more enjoyable?"
"You can pass onto your manager that his employee is slacking off at work! And if you don't tell him I will!"
"Thank you for your concern. Have a nice day ma'am."
Since when does a customer tell me how to do my job? Last I checked she never worked there. How does she know what I can and can't do? Ugh. Customers make me sick. I'm so glad I'm out of the whole customer-service biz.
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