Originally Posted by JD
Then he told me to leave my receiver on for a couple hours as they were going to reset it from their end and everything would work after that.
Just to translate that for you from Bell CSR speak into English:
"I just want to get you off the phone because we get paid based on number of calls we handle. Even though I really doubt this will fix your issue, I am going to reset your receiver so I can mark this issue as 'closed', get paid for closing this call, and move onto the next one."
If anybody from Bell tries that on me, I call them on it, and ask to be escallated.
Edit- and before you call again perform these "troubleshooting steps"
- Hold the power button on the front of the receiver for 5-10 seconds to force a reboot. (This does actually solve some things."
- Power off the receiver and unplug it. Leave it unplugged for 2 hours.
If you've done those (and do them) then you can also tell them you have also:
- unplugged for 2 hours then plugged back in directly to the wall outlet, bypassing the power bar.
- unplugged for 2 hours then plugged back into a different outlet that is on a different circuit in the house, and nothing else is plugged into it. (And you have done this without the use of an extension cord as the two sets of circuits are right beside each other.)