Shaw is hiring 300 customer service agents in Calgary

[Crackmacs]

They're converting the Vancouver call centre to Freedom Mobile, and re-opening shop here in Calgary for Shaw Cable CSRs. If you follow Shaw lore, they laid everyone off and shut down the Calgary call centre a couple years ago.

CSRs are called Customer Advisors now.

Link to the job posting: https://shaw.njoyn.com/CGI/xweb/XWeb...=545336&lang=1

Here's an archive in case the job posting link stops working or something http://archive.is/TY2st

[Northendzone]

I was thinking about them laying off a buch of these types. I guess them hiring is a good thing.

[J pold]

Any public article confirming this?

[DoubleF]

When I had Bluesky TV installed, the rep told me this story.

1. Bluesky TV is a shared venture with a certain USA cable company with very poor customer service ratings in North America. (Comcast I think was the company he said)

2. Shaw has one of the best customer services ratings in North America.

3. Joint venture really was a trade:
- Shaw wanted cable software and hardware because they have something like 500 guys in Canada working on all their stuff vs 15,000 on the other company working on the US version of the Bluesky tech alone (XFinity? Again, forget which cable company).
- Cable company wants good customer service ratings, so Shaw offered that service to help fix their image in that area.


I am not sure if the CSR hirings and cable company with Bluesky agreement are the reason for the expansion of CSR, but it's an interesting thought either way.

Misc: Certain streaming apps may soon be compatible with Bluesky, but it's all legal hurdles and making agreements with those companies.

[Weitz]

Originally Posted by DoubleF

When I had Bluesky TV installed, the rep told me this story.

1. Bluesky TV is a shared venture with a certain USA cable company with very poor customer service ratings in North America. (Comcast I think was the company he said)

2. Shaw has one of the best customer services ratings in North America.

3. Joint venture really was a trade:
- Shaw wanted cable software and hardware because they have something like 500 guys in Canada working on all their stuff vs 15,000 on the other company working on the US version of the Bluesky tech alone (XFinity? Again, forget which cable company).
- Cable company wants good customer service ratings, so Shaw offered that service to help fix their image in that area.


I am not sure if the CSR hirings and cable company with Bluesky agreement are the reason for the expansion of CSR, but it's an interesting thought either way.

Misc: Certain streaming apps may soon be compatible with Bluesky, but it's all legal hurdles and making agreements with those companies.

Yah Blusky is powered by Comcast’s X1 platform.

[Regular_John]

Shaw is just such a bizarre organization. They had whack of layoffs about two weeks ago (I know at least 3 UX/Marketing folks let go), so of course they're hiring 100's of positions in the same month.

[kermitology]

Originally Posted by jaydorn

Shaw is just such a bizarre organization. They had whack of layoffs about two weeks ago (I know at least 3 UX/Marketing folks let go), so of course they're hiring 100's of positions in the same month.

They're pretty cut-throat.. he said from experience.

[Fire]

Originally Posted by jaydorn

Shaw is just such a bizarre organization. They had whack of layoffs about two weeks ago (I know at least 3 UX/Marketing folks let go), so of course they're hiring 100's of positions in the same month.

Not sure why it's bizarre. It's two completely different parts of the organization.

[Crackmacs]

Originally Posted by J pold

Any public article confirming this?

I haven't seen anything yet as far as a news story go. The media jumps on layoff news, but hiring seems to be not as interesting. I spent almost 8 years at Shaw before being laid off myself, still have a bunch of friends that work there, is where I got the info.

I'd absolutely consider working at Shaw again if I needed a job. Some of the people I worked with were tools, but most were awesome. I really miss their benefits package.

[CMPunk]

Annnnnnnd applied

[Regular_John]

Originally Posted by Fire

Not sure why it's bizarre. It's two completely different parts of the organization.

It's the optics of it primary, coupled with the habit of doing this every 2-3 years.

For my line of work at least it seems like Shaw builds up/dismantles their core team every 5 years like clockwork. I just don't recall hearing stories like this from Telus/Enmax/ATB in the same way.

Having seen the cycle a few times now I just find myself scratching my head whenever stories of Shaw layoffs/hiring blitz are announced.