(Telus) Internet Disconnects at Peak Hours - Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

TheSutterDynasty · 11-29-2015, 10:05 PM

Hi CP,

For the last few weeks, at least a few days a week our telus internet has about 10k ms during peak times. It's WiFi, and all computers, phones, etc are affected. Telus support is usually closed when it happens, and it's gone within an hour or two. I'll call tomorrow.

In the mean time, anything it may be on my end? I've installed updates, did a full scan with avast, reset router, etc. It still happens (and then is fine later).

Any ideas?

Huntingwhale · 11-29-2015, 10:10 PM

Mine does the same thing at peak hour. Slows down to a crawl. Never full disconnects though.

Is it during peak time right after work? I think it's because everyone is getting home, logging onto porn all at once.

Looch City · 11-29-2015, 10:22 PM

Quote:

Originally Posted by Huntingwhale

Mine does the same thing at peak hour. Slows down to a crawl. Never full disconnects though.

Is it during peak time right after work? I think it's because everyone is getting home, logging onto porn all at once.

The effects are greater when it's HD porn as well. Maybe we need a PSA to only use 480p max during peak hours?

temple5 · 11-30-2015, 10:06 AM

Strange, i am on Telus Optik 25 and I dont have any noticeable slowdown, I am in the SE Ogden area.

The only issue I have is an older HP laptop from work will sometimes lose its wireless connection and the only fix is a reboot. But that is off my own netgear router and nothing else disconnects, but that is a known driver issue with the wireless NIC so nothing that would affect Telus.

I personally would speed test non peak vs on peak and take a screenshot while both connected via network cable vs wireless just to take one variable out of the equation (as that is the first thing the technician will ask if you ever get through to them). The whole point of going with Telus is that its supposed to be a direct vs shared (cable) connection. So slower max but faster baseload speed.

TheSutterDynasty · 11-30-2015, 10:12 AM

Quote:

Originally Posted by temple5

Strange, i am on Telus Optik 25 and I dont have any noticeable slowdown, I am in the SE Ogden area.

The only issue I have is an older HP laptop from work will sometimes lose its wireless connection and the only fix is a reboot. But that is off my own netgear router and nothing else disconnects, but that is a known driver issue with the wireless NIC so nothing that would affect Telus.

I personally would speed test non peak vs on peak and take a screenshot while both connected via network cable vs wireless just to take one variable out of the equation (as that is the first thing the technician will ask if you ever get through to them). The whole point of going with Telus is that its supposed to be a direct vs shared (cable) connection. So slower max but faster baseload speed.

I won't be able to speed test! It's literally unuseable when it's bad. I was wondering if they're installing fibre optics amd it's interrupting service? I can't find anyone else who has had issues though.

spetch · 12-01-2015, 12:19 PM

Quote:

Originally Posted by TheSutterDynasty

I won't be able to speed test! It's literally unuseable when it's bad. I was wondering if they're installing fibre optics amd it's interrupting service? I can't find anyone else who has had issues though.

They told me it wasn't interrupting device by installing fibre, however we had problems at my shop with it until the install was complete. If I wasn't the only business with the issue I would believe them, but everyone in the region they were working on had exactly the same problem. My guess it was a way to entice us to switch to fibre

mrkajz44 · 12-01-2015, 02:08 PM

I was having some issues a few weeks back where it slowed to a crawl for certain periods, though I can't say for sure if it was just peak periods (probably though as I work a 9-5). I'd say it lasted 3 weeks, but ended mid-November. Didn't think much of it, as it would only last a minute or two and then everything was fine again.

WilsonFourTwo · 12-03-2015, 06:57 AM

We've been having numerous "<5-minute" outages for the past couple of weeks (Cedarbrae). Happens a couple/few times per day.

It's a bit frustrating when the connection dumps for no reason in the middle of streaming CBC or Netflix or similar.

In some ways I'd prefer the connection die for an hour at a time than for 1, 2, 3, 4 minutes at a time.

edslunch · 12-03-2015, 07:03 AM

5 o'clock every day

MagnumBurgundy · 12-11-2015, 05:51 PM

mine has been dropping packets like a mother*****. I even have one of those samknows boxes that tests it and the massive lag spikes show there too. Telus 25.

Deegee · 12-12-2015, 11:34 AM

This used to happen to me all the time. It's actually the reason I moved to Shaw. I've been lucky and had minimal outages with them.

psyang · 12-12-2015, 02:39 PM

It's worth calling Telus just to make sure it's not a line issue.

I had an issue where my internet would drop 2-3 times a day. I'd notice it most when I work from home and use vpn - the vpn line would drop, usually just after lunch time. I called Telus and they sent a tech. He noticed a wiring issue inside our house which he fixed. Drops were reduced, but still occured a few times a week. He came back and diagnosed an issue at the outside cabinet. He made a change there, and I have been trouble-free ever since.

I_H8_Crawford · 12-17-2015, 06:01 AM

Really weird situation for me - Telus works great during the day and early evenings - I work from home a lot and do a lot of video calls - no issues.

But around 9:30pm and onwards until we go to sleep, we can barely get webpages like CP to open on our iPads or laptops... I would say a problem with the router, but then that should be a consistent problem throughout the day, right?

Any ideas on what is happening there?

kermitology · 12-17-2015, 09:48 AM

I've been having major issues since Tuesday evening. My entire network just craters. I can't get any websites, can't access any of my networked devices..

It seems the Telus (I'm on fibre) is rolling out IPv6, and my DNS settings were making things terrible. It would work for maybe 10-15 minutes after a reboot, and then everything went down.

oilyfan · 12-17-2015, 12:31 PM

Quote:

Originally Posted by I_H8_Crawford

Really weird situation for me - Telus works great during the day and early evenings - I work from home a lot and do a lot of video calls - no issues.

But around 9:30pm and onwards until we go to sleep, we can barely get webpages like CP to open on our iPads or laptops... I would say a problem with the router, but then that should be a consistent problem throughout the day, right?

Any ideas on what is happening there?

You should run a speed test from a wired computer during the day, and then at night. That will help, it doesn't completely eliminate, the router.

Slacker · 12-19-2015, 01:38 AM

Quote:

Originally Posted by TheSutterDynasty

Hi CP,

For the last few weeks, at least a few days a week our telus internet has about 10k ms during peak times. It's WiFi, and all computers, phones, etc are affected. Telus support is usually closed when it happens, and it's gone within an hour or two. I'll call tomorrow.

In the mean time, anything it may be on my end? I've installed updates, did a full scan with avast, reset router, etc. It still happens (and then is fine later).

Any ideas?

I would ping from your computer the router IP address and an IP address in the internet (example: you could use 4.2.2.1, a DNS server) during the day and when the issue occurs. A trace route to 4.2.2.1 wouldn't hurt.

The other thing I would do, is to use a ping utility called Multi Ping. Haven't used it in years, but it shows graphs of the average ping time, and also the time of the day. If there is a ping, it would be green and when it times out, it's a red stripe.

You could use that tool to send a screenshot to Telus technical support to see if the issue is either the router, the internet connection or both.

The tool can be used on a free trial for 30 days.

Erick Estrada · 12-19-2015, 10:09 PM

Shaw has had a lot of issues lately as well. Not this much but it's been down several times today.

Temporary_User · 12-20-2015, 01:11 PM

I'm with Shaw and been having issues the last few weeks. I've been contemplating switching to Telus because of it. Now I don't know what to do.

oilyfan · 12-21-2015, 04:29 AM

Quote:

Originally Posted by Temporary_User

I'm with Shaw and been having issues the last few weeks. I've been contemplating switching to Telus because of it. Now I don't know what to do.

If you have fibre to the house then I would go with Telus. I have fibre 100 and its rock solid, with fast upload and I have not noticed any slowdowns.