Considering switching from Bell TV back to Shaw. What DON'T you like about Shaw?

[HOOT]

Originally Posted by OilKiller

Get Shaw HotHotHeat...you'll love missing Flames games throughout the year.

FYP.

Since I won't drop to the level of "Shaw sucks" as my argument, I will honestly say both have their good and bad. You will just have to weigh the good and the bad to see which would work best for you.

Shaw has some excellent customer service, luckily thats the case because you will be phoning so often wondering why the game isn't on.

[kermitology]

Personally.. I don't get the hate for Bell's customer service. I have been with them for just shy of 3 years now, and they've been fantastic every time I've called them, which is maybe 5 times.

Last winter I also pulled a threat to switch to Shaw and they gave me 50% off my programming charges.

[OilKiller]

Originally Posted by HOOT

FYP.

No, you didn't and don't change what I say man...That's not cool.

I never said that and I never would. I missed ZERO Flames games last season and the season before.

Just about every game in HD as well. As many as were available.

[kermitology]

Originally Posted by OilKiller

I missed ZERO Flames games last season and the season before.

Just about every game in HD as well. As many as were available.

The experience was pretty much the same on Bell this past season I'd say.

[zarrell]

Originally Posted by kermitology

Personally.. I don't get the hate for Bell's customer service. I have been with them for just shy of 3 years now, and they've been fantastic every time I've called them, which is maybe 5 times.

Last winter I also pulled a threat to switch to Shaw and they gave me 50% off my programming charges.

Their deals are now over. Best they have been doing is 20% off programming. Last year I got 30% off and free HD PVR rental for a year. Called in last week and got offered 10% off the year's programming. So I'm switching to Telus satellite. I know it's just Bell being resold by Telus, but the customer service at Telus is miles ahead of Bell. And I don't like being jerked around with pricing. You offer me a discount for one year, don't expect me to stick around by jacking the price up $30 a month.

[kermitology]

Originally Posted by zarrell

Their deals are now over. Best they have been doing is 20% off programming. Last year I got 30% off and free HD PVR rental for a year. Called in last week and got offered 10% off the year's programming. So I'm switching to Telus satellite. I know it's just Bell being resold by Telus, but the customer service at Telus is miles ahead of Bell. And I don't like being jerked around with pricing. You offer me a discount for one year, don't expect me to stick around by jacking the price up $30 a month.

Telus is the root of all evil. I will never ever give a dime to that company if I have a choice.

[HOOT]

nm not worth it.

Enjoy Shaw!

[Rathji]

Originally Posted by Hack&Lube

What is sound dropout? I've never experienced this before? I was on standard def digital for a few years, just been on HD for the past month. I haven't experienced any issues with sound.

The new Shaw Motorola 500GB HDPVR seems very fast and well designed to me.

for awhile some HD channels would have little sound hiccups where it would cut out for a second. Like I said they almost never happen now.

My hd pvr is one i got free from Shaw. I suspect it is an older model, don't know which off hand, but it is 160gb. It is a bit slow if you manually change channels. Glad to hear the new one is faster.

[OilKiller]

Originally Posted by kermitology

The experience was pretty much the same on Bell this past season I'd say.

Yup, and no one ever said it wasn't.

Hoot just likes to make things up about Shaw.

[OilKiller]

Originally Posted by kermitology

Telus is the root of all evil. I will never ever give a dime to that company if I have a choice.

Telus is close, but no, Bell is the root of all evil.

[Hack&Lube]

The main reason I prefer Shaw is just that Shaw has about the best internet in town for my needs and that is much more important to me than television. As a package price, I can't beat it. Like I said before, we threatened moving to Telus TV and phone and internet and Shaw gave us all tiers, even HD and also their phone service (half the price of Rogers), and upgraded me to Xtreme internet for free. Some nights I pull 25 MBPS off Usenet.

[Old Yeller]

I think the deals Shaw will give if you threaten to move to Telus are partly dependent on how long you've been with Shaw and what package you currently have.

I've been a loyal customer for probably a decade (internet/TV) and Shaw phone for at least the last 2 or 3 years. When I called up and said Telus was making me an offer I couldn't refuse they bent over backwards with a ridiculous offer that essentially cut my bill in half and gave me a second HD/PVR for free.

When a buddy did the same thing he'd only been with Shaw for a year or two and had non HD TV and your basic internet they basically blew him off.

Essentially, if you've been with one provider forever, you can easily call them up and make up a deal that a competitor is giving you and get ridiculous savings.

[Hack&Lube]

Originally Posted by Old Yeller

I think the deals Shaw will give if you threaten to move to Telus are partly dependent on how long you've been with Shaw and what package you currently have.

I've been a loyal customer for probably a decade (internet/TV) and Shaw phone for at least the last 2 or 3 years. When I called up and said Telus was making me an offer I couldn't refuse they bent over backwards with a ridiculous offer that essentially cut my bill in half and gave me a second HD/PVR for free.

When a buddy did the same thing he'd only been with Shaw for a year or two and had non HD TV and your basic internet they basically blew him off.

Essentially, if you've been with one provider forever, you can easily call them up and make up a deal that a competitor is giving you and get ridiculous savings.

That sounds exactly like my situation. Been using Shaw since it was Wave internet and then @Home, etc.

[yads]

I've been with Shaw for cable for about 7 years, internet for 5 and phone for 3. We have full TV with full HD and I got an ok deal, but nothing like the $85 deal mentioned earlier in the thread (which my friend also got.)

[kermitology]

Originally Posted by OilKiller

Telus is close, but no, Bell is the root of all evil.

Telus made me spend a day sitting in Drumheller after their technician didn't show up to install an internet connection, same thing in Black Diamond.

Telus mobility owes me $15 still.

Telus can burn in hell. Bell has never treated me poorly and every time I've called customer service they've been great to me.

[wooohooo]

Originally Posted by troutman

Why does the Shaw guide have to show channels you don't subscribe too? I can't remember which channels.

Yes... WHY OH WHY SHAW!!??? It's no problem when I'm at my parents place but at home where I don't have the max bundle, it's a PITA!!!

But granted, I think that's a lot better than dealing with highly unstable Telus where the box freezes all the time. I've never had so many technicians working on my problem and not having it solved.

[flambers]

I have had Bell (Dish) and Shaw, personally there is not allot of difference.

Main thing with Bell (Dish) is when a storm hits the signal is gone. I hated that issue, for example I was at Costco last night when the storm hit south Calgary and the signal was lost on the TVs. This always happens with a heavy rain storm or a heavy snow storm.

Bell has more HD Channels for sure, but the other channels are fairly similiar.

(i.e. I switched from Bell to Shaw, as Shaw gave me a better deal free PVR for old Bell Box etc....).

[Russic]

Originally Posted by kermitology

Personally.. I don't get the hate for Bell's customer service. I have been with them for just shy of 3 years now, and they've been fantastic every time I've called them, which is maybe 5 times.

Last winter I also pulled a threat to switch to Shaw and they gave me 50% off my programming charges.

My problem with Bell is that anytime I make a call to customer service I usually get the call centre in Quebec and I just have a very hard time with accents. I'm not racist and I don't dislike the french, but I just have a hard time understanding them sometimes. I only have to call them about once a year to help my parents out, so I don't have a very strong sample size to make my claim.

I threatened to leave shaw a few months ago and they gave me a killer deal (free hd pvr for 6 months and $30/month for everything sans movies). Once my 6 months were up and I called to cancel they didn't even try to keep me. I'm quite surprised they haven't called me yet to offer another deal. Perhaps no offer is coming. Hopefully they do a push in the fall ... I needs me my hockey.

[GrrlGoalie33]

Originally Posted by Prototype

My wife has pointed out that on the Shaw guide, if you saw a show that had started already, and you wanted to catch it on a different channel, you just had to click the clock icon, and it would show what channel and time it was on next. With Bell, we've only been able to do this by going through the search function. Pain in the butt there.

There's pro's and con's to every company. I'm not rulling out going back to Shaw... but they're not my first choice right now.

Bell does have this...we've been missing it on Shaw...lol. On our remote it was either the * or # on the remote. It still brings up the search, but only searches for that program.

[yads]

Originally Posted by Frankster

Bell does have this...we've been missing it on Shaw...lol. On our remote it was either the * or # on the remote. It still brings up the search, but only searches for that program.

What? Select the show, select the clock and it shows you other times and chanels this program is on.