I had this issue with Virgin/Bell a while ago... After months, and when I say months, i mean 2-3 here.. so months! of going into kiosks, calling into customer service, talking to their online chat and not being able to access my data anywhere, one rep on probably my 20th call in said to me...
Oh, someone here disabled data on your account, let me go and turn it back on...
Seriously people?
So call in to make sure its enabled... LOL