Jarome Iginla Jersey Group Buy - UPDATE - May 13 - Jerseys are in!

[casucks]

Thanks again Bluck! Let us know what u hear.

[RedMileDJ]

Damn! Bluck laying the smack down! Awesome letter dude!

I can't wait to hear the response. Good job.

[JackJack]

Great letter.

Piss poor service from River City Sports. Crazy to think in this day and age of social media and viral videos, companies still act a fool. I hope they see this thread and do something about it.

As an aside, I work for a company that has a huge street hockey league (10 teams with 15 players a team). I know there was talk of ordering newer jerseys and also providing jerseys out as swag during the massive outreach media day that takes place. I'll pass along this thread and ensure that River City doesn't get considered or a dime of our business.

[Deelow]

They just opened a new store in Saskatoon. I have let my sports fan friends know about this poor service.

[Iggy Snipe]

I think that letter is great. Good approach. They better give compensation, it's been way too long for these jerseys.

Thanks Bluck

[dubc80]

I keep hoping that this thread gets bumped with a post from a brand new user with the name "RiverCity".

[atb]

That's pretty terrible service from River City Sports.

[bluck]

No Response Yet Guys

[cam_wmh]

WOW. I'm surprised by how long this is taking for a reply.

An executive should recognize the potential loss via social media, and especially for an eCommerce business.

I'd GUARANTEE a reply by end of day if you renamed the thread title, to "River City Sports, poor customer service, broken delivery promises" with a lil SEO and bringing this thread to the first page of google.

[JackJack]

Somebody should tweet them. It seems as though their Twitter account was active 7h ago. Who has the most followers?!

[bluck]

The only thing I can think of is the CEO and President perhaps don't check their emails on a daily basis? Perhaps I can send it to the regional manager as well if someone can get me that contact?

[red sky]

I was going to place an order for 6 million jerseys but after reading this thread I will take my business elsewhere!

[Drury18]

Originally Posted by bluck

The only thing I can think of is the CEO and President perhaps don't check their emails on a daily basis? Perhaps I can send it to the regional manager as well if someone can get me that contact?

For a company that size, he should have an assistant monitoring emails so it would have been read by now and at worst, delegated to the proper department. Pretty much anything you send to a large corporation will be read by their assistant and then sent off either to them or the proper person.

However, Zack Rubin looks to be listed as the General Manager/Retail General Manager at River City Sports. There's a listed email of zrubin@rivercitysports.com

[Bigfeet24]

Jesus if I worked for this company I'd be signing up and posting a response on here!! Hope you get the order and then hopefully it's the right order .... They seem useless.. Fingers crossed.

[bluck]

Just sent the same letter to Zack Rubin, thanks Drury

[casucks]

The guy I spoke with at the Henderson store u ordered from in the Peg said he would call me back yesterday and give me the name, number and email of the regional manager. Did he follow through with his word? Hell no, I havnt heard anything from them and I mentioned mishandling of a $3000 order, you think you would make sure you follow through with that and call the customer back!!!

These guys are a joke!

[lazypucker]

The River City people better come up with a very good compensation package as it is now a a full business day and there is still no response.

[cam_wmh]

Originally Posted by bluck

The only thing I can think of is the CEO and President perhaps don't check their emails on a daily basis

LOL. Not a chance in hell.

I suggest OP rename the thread.

[1_Flames_Fan]

No call back for me either. I spoke to I believe his name was Rob from customer service yesterday and he promised to call me yesterday, no call then or up to now either. Terrible customer service.

[Oling_Roachinen]

For what it's worth, unless they go above and beyond in trying to rectify this situation I will definitely be avoiding them when I make my next jersey purchases.