Quote:
Originally Posted by calgaryblood
Sooooo Enmax sent me a cheque after they came checked my meter which is inside for the first time in about two years.
Then they stopped the payment. I called in and asked why and they said because they sent the cheque by mistake and someone else had paid my bill by mistake and the refund was meant for them....even though it was under my name and coincidentally a week after they came and checked my meter finally. Something seem fishy? I know enmax isn't the greatest company but no reason not to believe them right? I've also never had an extra $600 credit in my account.
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Wow Enmax are straight up liars.
I wish I recorded the calls. Three different people literally told me three different things.
Called the first time and they told me the above story and he also told me I was 560 khr over what they were charging me for the last 2 years which isn't that much at all.
Called again because something smelt fishy and was told my bill in February was $165 because of fixed credits which was wrong but I hung up and went and double checked and Nope it was $425.
Called again and someone else told me no, I'm going to be getting $1295 credit next month because they were over charging me for two years.
How the eff do I get three totally different answers in 20 minutes???? Holy crap. This happened in 2017 with supposedly a company who is regulated to some degree. Which person do I believe?
Anyone know of an app that records conversations?