03-24-2011, 05:28 PM
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#1
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The new goggles also do nothing.
Join Date: Oct 2001
Location: Calgary
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Shaw Network Support
I know there's a couple of people here that work for Shaw, any clue how to get past the 1st level support to raise an issue at a network level?
I think I'm having a high level routing problem and the 1st level guys have no clue.
TIA
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03-24-2011, 10:16 PM
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#2
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Scoring Winger
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Can you confirm all your lights on your modem are blinking?
Can you pull the plug for your modem and your router and leave it power off for 30 seconds?
Can you plug the modem back in and make sure all the lights are blinking?
Can you plug in your router?
.../level2 support
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03-25-2011, 09:08 AM
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#3
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#1 Goaltender
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You forgot the
..Well it isn't our modem it is working fine must be something on your end have a good day...
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03-25-2011, 09:18 AM
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#4
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It's not easy being green!
Join Date: Oct 2001
Location: In the tubes to Vancouver Island
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Did you try turning it off and turning it on again?
I'll ask one of my resources who you can talk to.
Edit: No luck.
__________________
Who is in charge of this product and why haven't they been fired yet?
Last edited by kermitology; 03-25-2011 at 10:23 AM.
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03-25-2011, 10:59 AM
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#5
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#1 Goaltender
Join Date: Oct 2009
Location: North of the River, South of the Bluff
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My fav.. unscrew the cable from the wall and router, flip it around and screw back in.
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03-25-2011, 11:22 AM
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#6
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The new goggles also do nothing.
Join Date: Oct 2001
Location: Calgary
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Quote:
Originally Posted by OldDutch
My fav.. unscrew the cable from the wall and router, flip it around and screw back in.
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But then I'll have fast uploads but slow downloads!
ETA: Oh and I'm talking with someone so this thread is now a general Shaw Sucks thread (though I don't think Shaw sucks, I've been very happy with their Internet for a long long time).
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The Following 2 Users Say Thank You to photon For This Useful Post:
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03-25-2011, 12:31 PM
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#7
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Franchise Player
Join Date: Oct 2007
Location: still in edmonton
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Is there anyone still at Shaw to answer this question?
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03-25-2011, 12:34 PM
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#8
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Backup Goalie
Join Date: Aug 2004
Exp: 
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Quote:
Originally Posted by OldDutch
My fav.. unscrew the cable from the wall and router, flip it around and screw back in.
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You will be suprised how often that works... What it forces people to do is reseat the cable and make sure it is secure on both sides.
I recommended it to a friend once and it worked..
Chris
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03-25-2011, 01:21 PM
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#9
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It's not easy being green!
Join Date: Oct 2001
Location: In the tubes to Vancouver Island
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Quote:
Originally Posted by Yeah_Baby
Is there anyone still at Shaw to answer this question?
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It was only 4%
__________________
Who is in charge of this product and why haven't they been fired yet?
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03-25-2011, 01:26 PM
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#10
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ALL ABOARD!
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Quote:
Originally Posted by kermitology
It was only 4%
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The smartest 4%. 
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03-25-2011, 01:30 PM
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#11
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Franchise Player
Join Date: Oct 2007
Location: still in edmonton
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Quote:
Originally Posted by KTrain
The smartest 4%. |
I'm sure they'll find middle management positions at some other organization.
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03-25-2011, 03:47 PM
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#12
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It's not easy being green!
Join Date: Oct 2001
Location: In the tubes to Vancouver Island
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Quote:
Originally Posted by Yeah_Baby
I'm sure they'll find middle management positions at some other organization.
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Telus who you mean!
__________________
Who is in charge of this product and why haven't they been fired yet?
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03-25-2011, 09:42 PM
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#13
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Lifetime Suspension
Join Date: Jun 2008
Location: On my metal monster.
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Seriously though, my internet has been complete and utter crap for about 3 weeks now and my modem has crashed like 5 times. Shaw is really sucking these days for me.
We have an offer from Telus that I we are going to go with unless Shaw can give us like 20 years free and a modem that works.
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03-25-2011, 10:33 PM
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#14
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Franchise Player
Join Date: Nov 2006
Location: Supporting Urban Sprawl
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Quote:
Originally Posted by 3 Justin 3
Seriously though, my internet has been complete and utter crap for about 3 weeks now and my modem has crashed like 5 times. Shaw is really sucking these days for me.
We have an offer from Telus that I we are going to go with unless Shaw can give us like 20 years free and a modem that works.
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What did they say when you called them?
__________________
"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
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03-26-2011, 08:29 AM
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#16
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Franchise Player
Join Date: Aug 2003
Location: Calgary, Alberta, Canada
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Quote:
Originally Posted by PsnaP
Just switch to TELUS and I can offer all the support you need... |
TELUS lost me as a customer forever when they made me wait 4+ hours on hold multiple times.
__________________
Huge thanks to Dion for the signature!
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03-26-2011, 10:24 AM
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#17
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Crash and Bang Winger
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Well to be honest my post was directed at the thread starter... and anyone who sits on hold for 4+ hours needs to either give their head a shake or quit being such an exaggerator. I know the hold times can be long but I think youre being a little ridiculous.
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The Following User Says Thank You to PsnaP For This Useful Post:
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03-26-2011, 12:10 PM
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#18
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#1 Goaltender
Join Date: Oct 2005
Location: Not sure
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Plus if there are long delays, I believe both Telus and Shaw, offer a call back service.
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03-26-2011, 10:07 PM
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#19
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#1 Goaltender
Join Date: Oct 2005
Location: Not sure
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Hmmmmm...
Had a problem just after I posted the above.
I had a field tech here before 6pm. Not bad for a Saturday.
Yup, Shaw tech support sucks.
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03-28-2011, 07:52 AM
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#20
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#1 Goaltender
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I actually had a great experience with a shaw tech on friday for the first time. I had a motorola hd box that I got off ebay that was comcast branded and hooked it up with shaw just before they changed their rules about setting up boxes from other companies. I was told there would be no warranty or tech support for it. Rep came did a test showed box was dead and switched it out for a new box no questions asked
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