If at all possible, fill it out online beforehand. I went to the south office and waited less than 5 minutes, cutting ahead of all the people who had theirs filled out by hand.
The only catch is that you have to be a Canadian citizen over the age of 16 in order to use the online application, so if you're not a citizen or are getting a passport for your kids, you have to wait in line.
I submitted it on February 8 and was given a promised date of March 16 for it to be mailed out (5 weeks). I heard on the radio the next morning that they had pushed the turn-around time to 8 weeks because of the spring break rush.
I'm going to Europe at the beginning of April, so hopefully there won't be any delays.
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