Bell Question - Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

kermitology · 01-07-2009, 10:46 PM

I can't get TSNHD2. The transponder it seems to come in on I can't seem to get reception on. Any suggestions?

Draug · 01-07-2009, 10:48 PM

First, try rebooting your PVR. Push and hold the power button for 5 seconds to do that. Usually, the channel listings get updated that way.

Failing that, you'll have to call them and they can send a re-hit to your receiver.

ken0042 · 01-08-2009, 07:08 AM

I can't check now as I'm at work- but also check to make sure you can get other odd or even transponders on the satellite it is on. Sometimes when something goes on your receiver or an LNB goes you will lose all odds or all evens.

Madman · 01-08-2009, 08:47 AM

Run the "Check Switch" test and see if there are any problems.

kermitology · 01-08-2009, 08:51 AM

If some recall, I was having some issues receiving SD channels, which miraculously fixed itself, and I've checked the signal on all the various transponders, and it's just one of them (31 or something) on 82/91. I can't remember which one.

Not a big deal, I was just curious if anyone else was having any issues. It's a bit of a weird setup for me since I'm in a condo wired for Bell.

kootenayguy9 · 01-08-2009, 09:16 AM

Resynch your programming by going to bell.ca. That seems to have worked for me in the past.

JD · 01-08-2009, 09:43 AM

Quote:

Originally Posted by kermitology

If some recall, I was having some issues receiving SD channels, which miraculously fixed itself, and I've checked the signal on all the various transponders, and it's just one of them (31 or something) on 82/91. I can't remember which one.

Not a big deal, I was just curious if anyone else was having any issues. It's a bit of a weird setup for me since I'm in a condo wired for Bell.

I'm having the exact same problem. I'm missing 848 (TSN2HD) and 851 (SNHD1). It's been going on for a couple months too. I called Bell once and the guy made me check all kinds of things regarding transponders and told me everything was fine. We checked the switch and there was evidently something wrong there but since we're in a condo building the guy seemed stumped as to what that meant.

Then he told me to leave my receiver on for a couple hours as they were going to reset it from their end and everything would work after that.

Don't know if that ever even happened, but I still don't get those channels. And since then, I've just left it alone because it's easier to live without those channels than try to explain to Bell what is going on every time I call and have them make me go through the same diagnostic tests and have no solution.

The concept that I live in a condo sharing the same dish seems to blow their minds whenever I tell them this.

kermitology · 01-08-2009, 10:09 AM

JD and I have the same problem because we live in the same place..

ken0042 · 01-08-2009, 01:07 PM

Quote:

Originally Posted by JD

Then he told me to leave my receiver on for a couple hours as they were going to reset it from their end and everything would work after that.

Just to translate that for you from Bell CSR speak into English:

"I just want to get you off the phone because we get paid based on number of calls we handle. Even though I really doubt this will fix your issue, I am going to reset your receiver so I can mark this issue as 'closed', get paid for closing this call, and move onto the next one."

If anybody from Bell tries that on me, I call them on it, and ask to be escallated.

Edit- and before you call again perform these "troubleshooting steps"

- Hold the power button on the front of the receiver for 5-10 seconds to force a reboot. (This does actually solve some things."
- Power off the receiver and unplug it. Leave it unplugged for 2 hours.

If you've done those (and do them) then you can also tell them you have also:

- unplugged for 2 hours then plugged back in directly to the wall outlet, bypassing the power bar.
- unplugged for 2 hours then plugged back into a different outlet that is on a different circuit in the house, and nothing else is plugged into it. (And you have done this without the use of an extension cord as the two sets of circuits are right beside each other.)

JD · 01-08-2009, 03:55 PM

I've never worked in a customer service call centre but I'm sure they must receive a lot of stupid calls from people who have really stupid problems and just need to reset their receiver or something else simple to fix the problem.

But as a fairly tech-savvy kinda guy, I wish I could bypass all these basic troubleshooting steps they make you go through. Maybe they could have an IQ test at the beginning of the call, and if you are above a certain level they automatically escalate you to a rep that can actually understand and help your issue.

Too much to ask, I suppose.

Of course my other fear is that if I actually do get someone who understands the problem, the solution will involve me taking a day off work to wait for a technician to show up at my place.

In short, dealing with these companies is one of the most utterly frustrating aspects of this society. Things could be worse I suppose.

kermitology · 01-08-2009, 03:59 PM

^^ Considering we're both having the problem it's probably something between the antenna and the distribution to all units.

Perhaps it can be brought to the attention of the condo management and let them try to figure it out.

JD · 01-08-2009, 04:16 PM

Quote:

Originally Posted by kermitology

^^ Considering we're both having the problem it's probably something between the antenna and the distribution to all units.

Perhaps it can be brought to the attention of the condo management and let them try to figure it out.

Agreed.

We can get their number from the professionally-hung plaque at the front door with all the scraped up drywall around it. I chuckle every time I see that thing... great irony.

Unfortunately condo management companies may be the 2nd most evil type next to communications corporations.

Worth a shot though!