Quote:
Originally Posted by ken0042
Only thing to add- whenever you talk to Bell ask them if they mind if you also record the call (that's a bluff obviously) and then ask for their rep number. Then log the date/time, who you spoke to and what is offerred.
Then next month when you get your bill for $450 you have a leg to stand on.
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I agree completely. Take very detailed notes at the very least and make sure you get the reps name/number. I had quite a problem with them. They even went to check the "tape" of my original call to see if I was ting them. I doubt they actually did. They got quite pissy and then I was transferred to retentions and he gave me everything that I thought I was getting in about 30 seconds. Really made me mad they had to go through the song and dance.
Then of course I had to call to get the bill straight when it came too. I did not pay until it was right though.