Sounds like APN settings issue. We recently bought a kids smart watch/tracker for our son who has recently started venturing further from home and I had to set it up myself after adding it to our plan. It would not connect to EDGE/GPRS and I had to find SMS commands to send it to the phone number to enable it. Should be significantly easier to set it up on the phone as it's all in the interface. Just google your phone model and roger APN settings to see if it's set correctly.
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