I have been receiving many questions in private messages and decided to start a thread for everyone to view and post questions.
I will add the questions/answers to the FAQ as they come up. Ask away!
What is a Property Manager?
Property Managers are referred as several different titles within the industry; Property Administrator, Leasing Agent, Landlord or Real Estate Manager. All of these titles are interchangeable.
In short, a Property Manager acts on behalf of the owner to preserve the value of property while generating income.
Advertising & Marketing:
How is the rental amount determined?
The rental amount is determined by analyzing the rental market in your area and assessing the current market conditions. My priority is to achieve the highest possible rental rate and best terms for your property.
How will my property be marketed?
Properties are market through various rental websites (rent faster, Craig’s List, Kijiji, etc.), social media websites and through my exclusive sponsorship with CalgaryPuck.com. Additionally, Unison Realty has strong relationships with Relocation Specialists and oil/gas companies who are continuously looking for properties.
When will my property start being advertised?
Advertising begins immediately following the signing of the Management Agreement.
Monthly Statement:
When will I receive payment?
Owners are paid on the 10th of every month to allow 7-10 days for the tenant’s cheque to clear. In the event this is delayed, I will be sure to provide communication and reasoning.
Will I receive a monthly statement?
Yes, our accounting department will email you a detailed report which can be used for tax purposes.
Tenant Placement:
How long does it take to find a tenant for my property?
On average, Unison will find a tenant for your property within the first 15-20 days of advertising your property. Obviously, there are many factors which attribute to quickness of tenancy placement such as rental amount, vacancy rate in the area, time of year, etc.
How are tenants screened?
Tenants carefully screened in my 3 step process:
1. Phone interview: This is the first contact where I ask open ended questions to get a better idea of suitability.
2. Background/Credit Checks: Thoroughly investigate the potential tenant’s income and character. This is done by contacting the tenant’s employer, running a credit check and other resources.
3. Face to Face Interview: This is the best way to ensure and get an understanding of the applicant’s suitability and character.
What is involved with Move In/Out inspections?
All the Property Manager’s at Unison use the Happy Inspector App which provides a detailed report and includes photographs of every room, inventory (if applicable), any previous or new damages and any additional notes about the property. A copy of the report is kept on file and emailed to the tenant to avoid discrepancies.
Repairs & Potential Issues:
What happens if a tenant doesn’t pay their rent?
I place great emphasis on tenancy screening to avoid such circumstances however, in rare situations where an eviction is needed; we will hire an attorney or bailiff that specializes in evictions. This process is coordinated on the owner’s behalf by serving the eviction notice and handling the necessary legal filings.
How are repairs handled?
Firstly, I confirm that the repairs are not the tenant responsibility such as a broken furnace or hot water tank. The repairs are then coordinated with the Owner’s approval. Unison has many connections with handymen/women to ensure the most cost effective repair.
In the event of an emergency, tenants are provided with contact information and access to our 24 hour emergency line.