Quote:
Originally Posted by Sainters7
I didn't even realize people took online reviews so seriously. Just due to human nature (people unhappy with a service/product are much more likely to write a negative review than people happy with something writing a positive one), I just assumed the majority of reviews are negative, I barely even check online reviews for that reason.
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Think about it though. If you were a tourist or someone that rarely goes out and you Googled Calgary downtown pubs and one had a a string of negative reviews, wouldn't you avoid it or look for one that didn't? It might not affect the regulars, but it certainly hurts getting new business.
There are actually reputation companies people hire to improve their online google, yelp and urban spoon ratings.